What does managed service provider do?

A Managed Service Provider (MSP) provides services, such as network, application, infrastructure, and security, through ongoing, regular support and active administration at customer premises, in their MSP's data center (hosting), or in a third-party data center. You may have read the term “MSP” and wondered what it means. The abbreviation stands for “managed service provider”. This is a concept in which companies outsource certain services to specialized companies.

Outsourcing has long been understood as a cost-cutting movement. Find out why using MSP is advantageous and how these types of businesses work. Or, if you're ready to learn more about bridging gaps in your IT support with a proactive single subscription service, contact several managed IT support providers to see what they have to offer. While at a basic level, MSPs can be defined as IT experts who provided outsourced IT solutions through a managed services model, there is a wide range of services that MSPs can offer and a wide range of companies that they can serve.

An MSP can provide a certain type of experience that a company's internal IT team lacks, for example, or it can help supplement a company's internal IT resources at a time when the company's infrastructure or IT needs are growing too fast for its own employees to manage. for themselves. That's why managed IT support providers include network services that keep your network available, fast, secure, and up to the task of supporting your entire IT environment. In this sense, managed services are often compared to what is known as a breakdown repair model, in which companies seek help from outsourced IT only when something goes wrong.

As the value-added reseller (VAR) community evolved to a higher level of services, it adapted the managed service model and adapted it to small and medium businesses. A managed IT support provider can also act as your in-house IT team if you don't currently have one. From the initial approach to remote server and network monitoring and management, the scope of an MSP's services has expanded to include mobile device management, managed security, remote firewall management and security as a service, and managed print services. Jaime Arze, 3rd Party Risk Manager II at Datto, shares some ideas on how managed service providers can avoid becoming the.

Managed workstation services ensure that those workstations are secure, up to date and operate efficiently. Beyond the above essential managed services, some Managed IT support providers will offer additional premium features, either included with their service or as an add-on. However, depending on the types of customers an MSP works with and the services offered by IT, other pricing strategies may be more appropriate. Many managed IT support providers will include antivirus or antimalware protection in their managed services, as this is an important layer of any in-depth defense strategy.

In recent years, the IT industry trend has shifted from reactive support (or fixing something once it breaks) to proactive, holistic, and consistent management of a customer's entire IT environment. As long as the managed service provider meets those metrics, it doesn't matter if they use dedicated staff, automation, or some other system to handle that customer's calls; the MSP decides. The evolution of MSPs began in the 1990s with the emergence of application service providers (ASPs), which offered a service level for remote application hosting. .

Arthur Cartner
Arthur Cartner

Award-winning social media scholar. Friendly zombie advocate. Infuriatingly humble burrito guru. General travel ninja. General beer scholar.

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