Information technology (IT) is fundamental to the success of any business, especially any company that does business online. However, according to a study, only 17% of small businesses are where they want to be with the use of technology. A small business has to juggle implementing a website and adopting tools, such as accounting software, along with running a business. The number and scope of IT responsibilities are staggering.
ITIL charts the sheer number of 34 management practices needed to provide complete IT services to an organization and its customers. I've summarized these 34 practices across key IT responsibilities in the next section. Refer to the current ITIL framework for the full list and to understand the purpose of each practice. Companies use IT to improve the way they design and manage customer relationships.
Customer relationship management (CRM) systems capture every interaction a company has with a customer, so that a richer experience is possible. If a customer calls a call center about a problem, the customer service representative will be able to see what the customer has purchased, view the shipping information, refer to the training manual for that item, and respond to the problem effectively. When it comes to construction, technology plays an increasingly important role in the way companies do business. Whether it's managing customer data or using CAD software, having a reliable network is critical to keeping everything running smoothly and keeping projects on schedule.
While keeping your computers running may seem like just another part of running your business, it may not be as simple, it might be time to entrust your network to IT professionals. So why does your construction company need an IT team? The business world changed forever when computers were introduced to the scene. Companies can use information technology by using computers and different programs to run their operations more smoothly. They use it in different departments, including finance, manufacturing, human resources, and security.
Information technology promotes innovation in business. Innovation results in smarter applications, improved data storage, faster processing and a wider distribution of information. Innovation makes companies work more efficiently. In addition, innovation increases value, improves quality and increases productivity.